Install Failed / Stuck
- Check device storage (need 500MB free)
- Toggle "Install from Unknown Sources"
- Restart device, retry via Play Store
- Clear Play Store cache (Settings > Apps)
Player Support Command Center
Whether you're troubleshooting a crash, checking policy, or just want to report a bug, this is your direct line to the studio. No ticket numbers, no runarounds—just clear solutions.
SYSTEM_STATUS: ONLINE
▸
Analytics: Stable
▸
Netcode:
Low Latency
▸
Auth: Secure
Last ping: 24ms from Istanbul Node
Field Report: The "Stuck on Loading" Loop
18:42 UTC — Player downloads "Neon Drift" on a mid-range Android device. Initial boot fails at 73%.
18:45 UTC — Player navigates to Support > Troubleshooting > Performance. Clears cache, restarts device.
18:50 UTC — Game launches. Graphics auto-adjust to "High Performance" profile. Session begins.
19:00 UTC — Player submits a single feedback email (via info@levelra.com) suggesting a clearer loading indicator. Dev team flags for UI polish in next update.
Median fix time for reported crashes: 14 hours
Troubleshooting Matrix
Three high-probability fixes for common issues.
Login Loop / Auth Fail
- Check email/password (case sensitive)
- Verify email link if pending
- Reset password via in-game prompt
- Switch network (Wi-Fi ↔ 4G/5G)
FPS Drops / Stutter
- Lower graphics quality in Settings
- Close background apps
- Disable battery saver mode
- Install latest OS updates
Which Channel Should I Use?
FOR PLAYERS
Player Support / Bug Reports
Optimizes For
Fast fixes for crashes, balance issues, account access, and gameplay clarification. We prioritize community feedback and bug reproduction.
What It Sacrifices
Personalized 1:1 conversation. We may not respond to every email, but every report is logged and aggregated for the dev team.
- Use: info@levelra.com
- Include: Device model, OS version, steps to reproduce
FOR PARTNERS
Press, QA, Sponsorships
Optimizes For
Strategic alignment, resource allocation, and secure communication for co-dev or marketing.
What It Sacrifices
Speed. These are business-to-business inquiries and are triaged separately from player support.
- Use: info@levelra.com
- Include: "Press", "QA", or "Sponsor" in subject line
Policy Hub
We believe in fair play and data transparency. Here’s the executive summary of our full policies.
Fair Play & Bans
We use automated detection and manual review for cheating (mods, scripts, account sharing). First offense: 30-day suspension. Severe cases: permanent ban. Appeals reviewed within 72 hours. No refunds on banned accounts.
Data Handling
We store: gameplay stats, device model, crash logs. We never store: payment info (handled by Apple/Google), real names (unless provided in support email). Data is retained for 24 months or until account deletion.
Content Submissions
By submitting levels, mods, or feedback, you grant Levelra a non-exclusive license to use, modify, and feature that content within our games. You retain ownership. We will never sell your user-generated content.
Knock on the Studio Door
Please include your device model, OS version, and a clear description of your issue. For press/partnership, use "Press" or "Partner" in the subject line.
Levelra HQ
Beyoğlu, İstanbul
Власником та оператором цього вебсайту є Товариство з обмеженою
відповідальністю "Формакод". Адреса організації: Шевченківський
район, вулиця Зоологічна, будинок 10, м. Київ, Україна, 04119.
Директор: Іваник Валерія. Код ЄДРПОУ: 44414843. Телефон: +38097 190
2811.
The owner and operator of this website is Limited Liability Company
"Formakod". Organization address: Shevchenkivskyi District,
Zoolohichna Street, building 10, Kyiv, Ukraine, 04119. Director:
Ivanik Valeriia. EDRPOU Code: 44414843. Phone: +38097 190 2811.